CLIENT LOVES
  • A secure chat system adhering to data privacy and security regulations
  • Strong end-to-end encryption to protect messages in transit and at rest
  • Secure authentication and restricted access for authorized users only
  • Healthcare-specific security best practices for data protection and auditability
HOW WE DELIVERED
  • Shared-responsibility architecture for infrastructure and application security
  • Google Cloud BAA-covered infrastructure to support regulatory compliance
  • Authoritative NestJS backend to control access, workflows, and business logic
  • End-to-end encrypted messaging (E2EE) with zero-knowledge privacy
GAME-CHANGING FEATURES
  • One-to-one secure messaging between physicians and patients
  • Admin-verified manual onboarding for practitioners and patients
  • Role-based access control for admins, practitioners, and patients
  • True end-to-end encrypted chat with zero-knowledge privacy
CLIENT VALUE ACHIEVED
  • Increased trust and confidence through strong security and compliance
  • Scalable and secure platform architecture supporting long-term growth
  • Verified practitioner and patient access through admin-controlled onboarding
  • Role-based access control ensures authorized users can access relevant data
  • Complete message privacy with end-to-end, zero-knowledge encryption

Custom-Built for the Healthcare Industry

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Project Goal – Easy-to-Use, Secure Healthcare Messaging

Healthcare providers and patients need a chat system that is as simple and intuitive as everyday messaging apps, while ensuring strong security and regulatory compliance. The problem was that many assume platforms like Firebase are automatically compliant, but handling sensitive healthcare data safely requires a purpose-built, secure solution.

Healthcare Grade Secure Messaging Platform Section

Overcoming the Challenge – Bridging the Firebase Gap

Our team faced the misconception that Firebase provides automatic regulatory compliance for PHI, lacking essential encryption, access control, and auditability that risked security and regulatory violations. We solved this by architecting a shared responsibility model using Google Cloud’s BAA-covered infrastructure, building a NestJS backend for strict access controls, and implementing end-to-end encryption for zero-knowledge privacy.

👏🏽 Transformative Solution – Trusted and Efficient Communication

The platform built by Bitcot strengthens trust between patients and practitioners, enables secure and seamless communication, and ensures sensitive health data is handled safely. By providing a reliable messaging system, it improves care coordination, enhances patient engagement, and supports scalable growth across the healthcare network.