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A Digital Will Call With SMS & IVR Chatbot Using Twilio

With Digital Will Call, you can make your customers will call experience seamless and engaging. Avail our easy to use AI-powered chatbot that saves time and effort on every order journey.

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Traditional Will Call

Will Call refers to a method of delivery for purchased items where the customer picks up the items at the seller’s place of business. It may also refer to the department within a business where goods are staged for customer pick up.

Digital Will Call

Digital Will Call replaces the traditional Will Call service with a Digital Audio/SMS Chatbot, which helps you to drive engagement and increase conversion rates by providing more convenience to the Customers.

Change The Way You Do Will Call Delivery

The process of order delivery has been tedious for the last few years. There are no real supply chain solutions within the Industries. Businesses continue to lose money from the antiquated process. B2B shipments have been especially difficult due to the middlemen that get involved in the delivery.

Digital Will Call with Twilio provides an opportunity to reduce the complexity of the process and modernize it. It gives you a way to improve customer messaging on text or email. It allows communication and the process to be smooth and swift.

The Digital Will Call with Twilio involves the customers through their order journey with utmost transparency. From Quotes to Order Confirmation, to the Order is ready for pick up and follow up reminders, the communication is streamlined.

It helps with hassle-free, no-touch delivery, especially during the times of Covid 19.

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How does it work?

The customer is notified with a SMS/Call when the Order is marked ready for pick up.

The customer arrives at the Will Call for the pick up, and can ping/call the Bot number displayed on big hoardings in the Will Call area with the parking slot he/she is in. The customer communicates with the bot to check the status of their order and the bot in turn notifies the warehouse personnel/team through a web interface that displays the order details and alerts them with a ding sound to initiate the order delivery.

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Easy to Use Dashboard

The application’s dashboard is very easy to use. We’ve kept it simple, clean and uncluttered. It comes with features that you need. Employees can keep track of every order’s status from a single screen. The bot internally communicates with a node application that in turn talks to a react based web portal set up in the warehouse to display the orders as soon as the customer arrives. This interface helps the warehouse staff to process the order and serve it to the customer at the specified parking slot. This portal also calculates the waiting time of the customer to determine the efficiency of the delivery process.
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How is the Will Call flow integrated with Twilio?

Notification Engine

  • Our system includes a notification engine to keep customers informed throughout their order journey.
  • When an order is confirmed, customers receive notifications via email, phone, or SMS, respecting their preferences.
  • Once the order is ready for pick up, customers are promptly notified that it’s processed and available for collection.

Twilio Studio Chatbot

  • To enhance customer engagement and provide transparent information, we’ve integrated Twilio Studio and Twilio functions to create a conversational Will Call flow.
  • SMS Chatbots offer accessibility without requiring an internet connection, ensuring a seamless experience.
  • Every incoming SMS or call triggers the bot, which delivers information based on predefined codes and flows or guides users through error scenarios.

Overcome Order Delivery Challenges

Delivery challenges are a thing of the past with Digital Will call which streamlines your order process. Digital Will call works by creating a database of your customer orders and tracking the process from start to finish. It lists your pending deliveries and automatically updates the database as and when they are delivered, which means fewer mistakes for you and your employees. Customers can also view their order status themselves so you don’t have to contact them about any updates. Digital will call saves time and money and is a great tool for any business.
Less or No Paperwork

No more paperwork, Say bye to all the Paper slips and move digital.

No chances of Manual Errors

Gone are the days of manual errors made by employees. With Digital Will Call, there’s no chance that a user will receive the wrong ticket.

Centralized Communication Channel

Digital Will Call will help you create a centralized communication channel for all your deliveries. This will allow you to be notified and be in control.

Chatbot that works 24*7

A Customizable, Scalable and User-Friendly Chatbot that works 24*7 across multiple platforms

Technology Partners That You Can Rely On

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Cat KomFounder, Studio SWEAT onDemand
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I discussed the concept with Raj, he really helped me to map out the plan & strategy to get my concept into a real software platform. If you have an idea and you want to make it real, I would recommend Raj and his team.

Patrick HadleyFounder, Biglio
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Raj and his team at BitCot has made me a believer. BitCot delivers quality products, timely communication and most importantly hits committed timelines. I was so impressed with BitCot’s speed and standards that I’ve asked them to begin a second project.

Joe RobertsFounder, Poured
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BitCot have been excellent development partners for Stomp Sessions. BitCot's rapid development approach works in concert with our highly iterative process.

Robert SuarezCo-Founder- StompSessions

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16870 W Bernardo,
Dr #400, San Diego
CA 92127, United States

[email protected]
+1 858-683-3692

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